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[bulwork]

Bulwork™ First IT/ ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both for Candidates and Clients is looking for one of its clients – an international leading provider of global business integration solutions:


GERMAN SPEAKING PROFESSIONALS


Responsibilities:

As a customer care professional you will be a troubleshooter, providing help to Company’s international customers in German. Your tasks will comprise one or more of the following:

- Communication with international customers in German, in order to provide 1st or 2nd level support
- Servicing incoming customer tickets, e-mails and telephone inquiries related to Company’s products
- Qualifying, identifying and analyzing customers problems
- Solving the problems or dispatching tickets to the relevant department
- Understanding and delivering service as required by predetermined service levels
- Guide customers in the use of software applications
- Answering technical questions, follow-up on logs, as required
- Cooperation with internal IT experts in Germany and Bulgaria
- Administration related to statistics and databases
- Keeping customers informed of case status
- Maintain awareness of new products and services
- Reviewing customer identification documents and verifying customer accounts
- Reporting system bugs and general problems experienced by customers to other departments
- Providing internal and external reports


Requirements

- Excellent command of German (written and spoken) is a must
- Computer literacy, eagerness in learning IT technologies
- Knowledge about Operating Systems, communication protocols (TCP/IP, HTTP, FTP)
 and databases (MS SQL and Oracle)
- Ability to communicate in a friendly and efficient way (both verbal and written) with international customers with different backgrounds
- Strong logical reasoning skills with an analytical approach
- Readiness to work in shifts, or in night-shifts, or part-time
- Willingness to travel for short periods of time throughout Europe
- Previous experience in a similar position will be an advantage
– University degree in Informatics or related is an advantage


The Company offers:

- Professional Trainings
- Remuneration package based on personal achievements
- Bonus scheme and benefits
- Opportunity to grow within a multinational company
- Challenging work in dynamic high-tech organization
- Close touch with the latest high-tech trends


If you are interested, please send your CV in English directly to:

yana.georgieva@bulwork.com


(Bulwork IT Recruitment Agency - reg No 709 10.04.2007, exp 10.04.2012 from MLSP)