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16  Трудова борса / Търсене / GERMAN SPEAKING PROFESSIONALS -: Jul 16, 2009, 17:54
Bulwork™ First IT/ ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both for Candidates and Clients is looking for one of its clients – an international leading provider of global business integration solutions:


GERMAN SPEAKING PROFESSIONALS


Responsibilities:

As a customer care professional you will be a troubleshooter, providing help to Company’s international customers in German. Your tasks will comprise one or more of the following:

- Communication with international customers in German, in order to provide 1st or 2nd level support
- Servicing incoming customer tickets, e-mails and telephone inquiries related to Company’s products
- Qualifying, identifying and analyzing customers problems
- Solving the problems or dispatching tickets to the relevant department
- Understanding and delivering service as required by predetermined service levels
- Guide customers in the use of software applications
- Answering technical questions, follow-up on logs, as required
- Cooperation with internal IT experts in Germany and Bulgaria
- Administration related to statistics and databases
- Keeping customers informed of case status
- Maintain awareness of new products and services
- Reviewing customer identification documents and verifying customer accounts
- Reporting system bugs and general problems experienced by customers to other departments
- Providing internal and external reports


Requirements

- Excellent command of German (written and spoken) is a must
- Computer literacy, eagerness in learning IT technologies
- Knowledge about Operating Systems, communication protocols (TCP/IP, HTTP, FTP)
 and databases (MS SQL and Oracle)
- Ability to communicate in a friendly and efficient way (both verbal and written) with international customers with different backgrounds
- Strong logical reasoning skills with an analytical approach
- Readiness to work in shifts, or in night-shifts, or part-time
- Willingness to travel for short periods of time throughout Europe
- Previous experience in a similar position will be an advantage
– University degree in Informatics or related is an advantage


The Company offers:

- Professional Trainings
- Remuneration package based on personal achievements
- Bonus scheme and benefits
- Opportunity to grow within a multinational company
- Challenging work in dynamic high-tech organization
- Close touch with the latest high-tech trends


If you are interested, please send your CV in English directly to:

yana.georgieva@bulwork.com


(Bulwork IT Recruitment Agency - reg No 709 10.04.2007, exp 10.04.2012 from MLSP)
17  Трудова борса / Търсене / SUPPORT SPECIALIST WITH GERMAN LANGUAGE -: Jul 09, 2009, 10:50
BULWORK™ FIRST IT/ ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both for Candidates and Clients is looking to recruit for one of its most respectful customers – stable Corporation in the IT sector:


SUPPORT SPECIALIST WITH GERMAN LANGUAGE


Requirements:

- Degree in Computer science, Informatics or related
- Previous experience as a Technical Support Engineer is an advantage
- Proficiency in German language
- Very good knowledge of English language
- Very good analytical and problem solving skills, ability to learn fast
- Eagerness to gain experience with new technologies
- Poosibility to participate in various working-time schemes


Main responsibilities:

- Provide customer, technical and non-technical support
- Establish a long-term customer relation and business continuity
- Develop a specific solution best suited for each customer


The company will offer you:

- Opportunity to work in very professional working environment
- Opportunity to learn new things
- Excellent remuneration and additional social package
- Possibility for professional growth


If you are interested in, please, send your application in English including the reference number via e-mail DIRECTLY to:


yana.georgieva@bulwork.com


Confidentiality of all applications is assured! Only short-listed candidates will be contacted!

Bulwork Bulgaria ltd. - IT Recruitment Agency (license No 709/10.04.2007 from MLSP exp. 10.04.2012)
18  Трудова борса / Търсене / EXPERIENCED SEO SPECIALIST -: Jul 09, 2009, 10:21
Bulwork™ First IT/ ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both for Candidates and Clients is looking for one of its clients and partners – one of the biggest and most dynamic online media organisations in the UK which has its operation in Sofia:


SEO SPECIALIST


Requirements for the position:

At least 2 years of experience with HTML
At least 2 years of professional experience with Experience in SEO optimization in the online space
Experience in content management systems implementation and administration
Very good command of English language both written and spoken
Self motivated and initiative person is required


Responsibilities for the job:

Implement company content policy to generate targeted SEO and subsequently improve traffic
Advise and implement code modifications to user interface of portals to ensure optimization for search engine indexers


The company offers you:

Excellent remuneration and additional social package
Great working environment – a new office in a modern building with excellent equipment
Health and life insurances
Possibility for flexible working time
Team of motivated young professionals


If you are interested in, please, send your application in English (CV and photo) including the reference number via e-mail DIRECTLY to:


yana.georgieva@bulwork.com


Confidentiality of all applications is assured!


Bulwork Bulgaria ltd. - IT Recruitment Agency (license No 709/10.04.2007 from MLSP exp. 10.04.2012)
19  Трудова борса / Търсене / ORACLE DATA BASE ADMINISTRATOR -: Jun 29, 2009, 13:30
Bulwork™ First IT/ ITES Recruitment Agency in Bulgaria is looking for one of its clients - software company providing telecom solutions for communication service providers all over the world:


DATA BASE ADMINISTRATOR


Main responsibilities:

• To Design , administer and maintain Oracle database
• To perform variety of tasks, which will require experience and good judgment to plan and accomplish goals
• To work closely with the Team Leader and Project Coordinator
• To write reports to the Team Leader regarding the status of the project


Main requirements:

• Bachelor/ Master Degree in Information Technologies or related
• 2+ years of experience as application DBA in Oracle
• Very good knowledge of Oracle 10g
• Deep knowledge of SQL, PL/SQL
• Experience in large scale projects
• Very good command of English- both written and spoken
• Knowledge of UNIX


The company can offer you:

•Work on international projects for telecom providers all over the world
•Very good working conditions


If you want to be part of this company please send your CV in English directly to:


yana.georgieva@bulwork.com


(Bulwork IT Recruitment Agency - reg No 709 10.04.2007, exp 10.04.2012 from MLSP)

20  Трудова борса / Търсене / SENIOR PHP DEVELOPER -: Apr 08, 2009, 17:48
BULWORK™ FIRST IT/ITES Recruitment Company in Bulgaria is looking for one of its clients – a leading company in the sphere of web design and web development:


SENIOR PHP DEVELOPER


Your role will be to develop web-based systems using new technologies.


Main requirements:

• At least 2 years commercial experience in PHP programming
• Strong knowledge of My SQL
• Experience and knowledge of MVC Frameworks and AJAX
• Proficiency in HTML, CSS, JavaScript, XML and Web Services
• Very good verbal and written communication skills in English
• Self-organized and positive person


The Company can offer you:

• Work in a team of young and motivated professionals
• Excellent salary and working environment
• Opportunity for personal and professional development


If you are interested in, please, send your CV in English and portfolio via e-mail DIRECTLY to:


yana.georgieva@bulwork.com


Confidentiality of all applications is assured!


Bulwork Bulgaria ltd. - IT Recruitment Agency (license No 709/10.04.2007 from MLSP exp. 10.04.2012)
21  Трудова борса / Търсене / FIRST LINE TECHNICAL SUPPORT PROFESSIONALS WITH ITALIAN FOR US COMPANY -: Apr 08, 2009, 10:45
BULWORK™ FIRST IT/ ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both for Candidates and Clients is looking to recruit for one of our strategic clients – a Global Leader in Delivery and Customer Service Sector worldwide with more than 21,000 professionals across their 18 delivery centers based out of several countries incl. – United States, Canada, Mexico, Bulgaria etc:

First line TECHNICAL SUPPORT PROFESSIONALS  WITH ITALIAN LANGUAGE


Your responsibilities will be:

• Assist customers with installation / reinstallation of company’s products when required
•Understanding the concepts of infection, identifying and removing the infection in customers’ software
• Provide customers with product and service information through phone, email & chat interaction
• Provide assistance with regard to customer service issues like Renewing / refunding the product
• Transfer customer calls / Chats to appropriate department if required

Main requirements:
• Very good command of THE FOLLOWING LANGUAGES:

ITALIAN
ENGLISH
•Some experience in installation and support of Operating Systems like MS Windows 98/ ME/ XP/ 2000/ Vista
•Deep knowledge of browsers (MS Internet Explorer or equivalent)
•Good knowledge of hardware (modems, printers etc)
•Ability to communicate with people and solving their problems
•Some experience in service sector or in support center will be great plus
•Bachelor or Master Degree in Informatics/ Telecommunications/Computer Science will be advantage


What will the Company offer you?

• Unique opportunity to work for one of the top 5 system security companies in the World!
• Very good process training on Technical Support and Customer Skills (1 months)
• Excellent salary for such operations in Bulgaria + additional benefits (launch vouchers, health &life insurance, covered travel expenses, monetary bonuses)
• Excellent working conditions
• Opportunity for professional growth (e.g. Supervisor and TL position) after certain period in the company.
Please, forward your application in English via e-mail DIRECTLY TO:

yana.georgieva@bulwork.com

Bulwork Bulgaria ltd. (license No 709/ 10.04.2007 exp. 10.04.2012 from MLSP)
22  Трудова борса / Търсене / NETWORK ENGINEERS WITH ITALIAN LANGUAGE FOR AN US COMPANY -: Feb 04, 2009, 18:56
Bulwork™ First IT/ ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both Candidates and Clients is looking for a one of the top 5 world producers of networking equipment, which is going to start activity in Sofia:


NETWORK ENGINEERS WITH ITALIAN LANGUAGE

Your main responsibilities:
- To ensure and facilitate the delivery of responsive and reliable technical solutions and information to targeted customers
- Accept and resolve cases as appropriate for individual skill level
- Meet service delivery guidelines within the principles of the customer focused culture.

Requirements:
- Solid interpersonal skills who can build and maintain an effective customer relationships
- Ability of identifying and resolving problems and matching the appropriate solutions

Knowledge of:
- Networking technologies including wireless, routers, switches etc.
- Various network communication protocols: TCP/IP, DNS, DHCP, SNMP, SMTP, SIP
- LAN/WAN support, VoIP support and IP networking
as well as
- VERY GOOD COMMAND OF ITALIAN language.

The company will offer you:
- Unique opportunity to work for one of the leading companies in the networking area!
- Very good process training (2-3 months) follow-up certification (CCNA, CCNP)
- Excellent salary with additional benefits (public transport travel card, lunch+ gift vouchers, health insurance)
- Excellent working conditions in international environment
- Opportunity for professional growth due to the fact that company just settled this unit in Sofia!

If you want to build your skills and enhance your career through education, exposure, and experience please forward your CV in English directly to:

yana.georgieva@bulwork.com

(Bulwork IT Recruitment Agency - reg No 709 10.04.2007, exp 10.04.2012 from MLSP).
23  Трудова борса / Търсене / NETWORK SUPPORT ENGINEERS WITH GERMAN FOR AN INTERNATIONAL COMPANY -: Feb 03, 2009, 16:53
Bulwork™ First IT/ ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both for Candidates and Clients is looking for US corporation, one of the top 5 world producers of networking equipment, which is going to start activity in Sofia:


NETWORK SUPPORT ENGINEERS WITH GERMAN LANGUAGE


Main responsibilities:
You will deliver pre and post sales technical support for Company's small business customers. Also, you have to make discretionary business decisions on a daily basis. Time management along with a strong commitment to teamwork as demonstrated through effective collaboration and socialization additionally required in everyday work.


Requirements:
•2+ years of experience in a related technical support environment
•Experience configuring routers, switches and hubs
•Demonstrated abilities in the following areas: IP, TCP, UDP, ARP, DHCP, DNS, EIGRP, OSFP and IGMP protocols
•Experience with SSH and NAT
•Familiarity with Open source and IOS
•Excellent problem diagnosis and problem solving skills in a highly complex network environment
•Strong organizational skills, written and verbal communication skills, good judgment, and mature interpersonal skills
•VERY GOOD COMMAND OF GERMAN language
•Good command of English language (written and spoken).

Advantages:

•Any Cisco certification (CCNA/ CCDA/ CCNP/ MCSE)

The company will offer you:

•Unique opportunity to work for one of the leading companies in the networking area!
•Very good process training (2 months) provided by US certified trainers with more than 10+ years of experience, which include the different modules related to the newest technology in this area
•Excellent salary with additional benefits (public transport travel card, lunch+ gift vouchers, health insurance)
•Excellent working conditions in international environment!
•Opportunity for professional growth due to the fact that company just settled this unit in Sofia!


If you want to build your skills and enhance your career through education, exposure, and experience please forward your CV in English directly to:

nina.trifonova@bulwork.com

(Bulwork IT Recruitment Agency - reg No 709 10.04.2007, exp 10.04.2012 from MLSP).
24  Трудова борса / Предлагане / CISCO ENGINEERS WITH POLISH LANGUAGE -: Jan 26, 2009, 11:51
Bulwork™ First IT/ ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both for Candidates and Clients is looking for a well known corporation, one of the top 5 world producers of networking equipment, which is going to start activity in Sofia:


CISCO ENGINEERS WITH POLISH LANGUAGE


Requirements:

- Knowledge of networking technologies including wireless, routers, switches etc.
- Extensive knowledge of various network communication protocols: TCP/IP, DNS, DHCP, SNMP, SMTP, SIP
- Experience in LAN/WAN support, VoIP support and IP networking
- VERY GOOD COMMAND OF POLISH language

Advantages:

- Cisco certification (CCNA/ CCDA/ CCNP/ MCSE)
- University degree in Computer Science or Engineering
- Knowledge of network implementation and design, VoIP support and VoIP network solutions
- Knowledge of networking infrastructure equipment and network utility tools, i.e. Sniffer


Main responsibilities:


- Provide and facilitate the delivery of responsive and reliable technical solutions and information to targeted customers
- Accept and resolve cases as appropriate for individual skill level
- Meet service delivery guidelines within the principles of the customer focused culture.


The company will offer you:


- Unique opportunity to work for one of the leading companies in the networking area!
- Very good process training (2 months), which include the different modules related to the newest technology in this area
- Excellent salary with additional benefits (public transport travel card, lunch+ gift vouchers, health insurance)
- Excellent working conditions in international environment!
- Opportunity for professional growth due to the fact that company just settled in Sofia!


If you want to build your skills and enhance your career through education, exposure, and experience please forward your CV in English directly to:


martina.vidolova@bulwork.com


(Bulwork IT Recruitment Agency - reg No 709 10.04.2007, exp 10.04.2012 from MLSP).
25  Трудова борса / Предлагане / CISCO ENGINEERS WITH SPANISH LANGUAGE -: Jan 26, 2009, 11:48
Bulwork™ First IT/ ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both for Candidates and Clients is looking for a well known corporation, one of the top 5 world producers of networking equipment, which is going to start activity in Sofia:


CISCO ENGINEERS WITH SPANISH LANGUAGE


Requirements:

- Knowledge of networking technologies including wireless, routers, switches etc.
- Extensive knowledge of various network communication protocols: TCP/IP, DNS, DHCP, SNMP, SMTP, SIP
- Experience in LAN/WAN support, VoIP support and IP networking
- VERY GOOD COMMAND OF SPANISH language

Advantages:

- Cisco certification (CCNA/ CCDA/ CCNP/ MCSE)
- University degree in Computer Science or Engineering
- Knowledge of network implementation and design, VoIP support and VoIP network solutions
- Knowledge of networking infrastructure equipment and network utility tools, i.e. Sniffer


Main responsibilities:


- Provide and facilitate the delivery of responsive and reliable technical solutions and information to targeted customers
- Accept and resolve cases as appropriate for individual skill level
- Meet service delivery guidelines within the principles of the customer focused culture.


The company will offer you:


- Unique opportunity to work for one of the leading companies in the networking area!
- Very good process training (2 months), which include the different modules related to the newest technology in this area
- Excellent salary with additional benefits (public transport travel card, lunch+ gift vouchers, health insurance)
- Excellent working conditions in international environment!
- Opportunity for professional growth due to the fact that company just settled in Sofia!


If you want to build your skills and enhance your career through education, exposure, and experience please forward your CV in English directly to:


martina.vidolova@bulwork.com


(Bulwork IT Recruitment Agency - reg No 709 10.04.2007, exp 10.04.2012 from MLSP).
26  Трудова борса / Търсене / NETWORK SUPPORT ENGINEERS WITH DUTCH FOR AN INTERNATIONAL COMPANY -: Jan 26, 2009, 11:05
Bulwork™ First IT/ ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both for Candidates and Clients is looking for US corporation, one of the top 5 world producers of networking equipment, which is going to start activity in Sofia:


NETWORK SUPPORT ENGINEERS WITH DUTCH LANGUAGE

Main responsibilities:
You will deliver pre and post sales technical support for Company's small business customers. Also, you have to make discretionary business decisions on a daily basis. Time management along with a strong commitment to teamwork as demonstrated through effective collaboration and socialization additionally required in everyday work.


Requirements:
•2+ years of experience in a related technical support environment
•Experience configuring routers, switches and hubs
•Demonstrated abilities in the following areas: IP, TCP, UDP, ARP, DHCP, DNS, EIGRP, OSFP and IGMP protocols
•Experience with SSH and NAT
•Familiarity with Open source and IOS
•Excellent problem diagnosis and problem solving skills in a highly complex network environment
•Strong organizational skills, written and verbal communication skills, good judgment, and mature interpersonal skills
•VERY GOOD COMMAND OF DUTCH language
•Good command of English language (written and spoken).

Advantages:

•Any Cisco certification (CCNA/ CCDA/ CCNP/ MCSE)

The company will offer you:

•Unique opportunity to work for one of the leading companies in the networking area!
•Very good process training (2 months) provided by US certified trainers with more than 10+ years of experience, which include the different modules related to the newest technology in this area
•Excellent salary with additional benefits (public transport travel card, lunch+ gift vouchers, health insurance)
•Excellent working conditions in international environment!
•Opportunity for professional growth due to the fact that company just settled this unit in Sofia!


If you want to build your skills and enhance your career through education, exposure, and experience please forward your CV in English directly to:


nina.trifonova@bulwork.com


(Bulwork IT Recruitment Agency - reg No 709 10.04.2007, exp 10.04.2012 from MLSP).
27  Трудова борса / Търсене / CISCO ENGINEERS WITH ITALIAN LANGUAGE -: Jan 24, 2009, 15:28
Bulwork™ First IT/ ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both for Candidates and Clients is looking for a well known corporation, one of the top 5 world producers of networking equipment, which is going to start activity in Sofia:


CISCO ENGINEERS WITH ITALIAN LANGUAGE


Requirements:

- Knowledge of networking technologies including wireless, routers, switches etc.
- Extensive knowledge of various network communication protocols: TCP/IP, DNS, DHCP, SNMP, SMTP, SIP
- Experience in LAN/WAN support, VoIP support and IP networking
- VERY GOOD COMMAND OF ITALIAN language

Advantages:

- Cisco certification (CCNA/ CCDA/ CCNP/ MCSE)
- University degree in Computer Science or Engineering
- Knowledge of network implementation and design, VoIP support and VoIP network solutions
- Knowledge of networking infrastructure equipment and network utility tools, i.e. Sniffer


Main responsibilities:


- Provide and facilitate the delivery of responsive and reliable technical solutions and information to targeted customers
- Accept and resolve cases as appropriate for individual skill level
- Meet service delivery guidelines within the principles of the customer focused culture.


The company will offer you:


- Unique opportunity to work for one of the leading companies in the networking area!
- Very good process training (2 months), which include the different modules related to the newest technology in this area
- Excellent salary with additional benefits (public transport travel card, lunch+ gift vouchers, health insurance)
- Excellent working conditions in international environment!
- Opportunity for professional growth due to the fact that company just settled in Sofia!

 
If you want to build your skills and enhance your career through education, exposure, and experience please forward your CV in English directly to:


yana.georgieva@bulwork.com


(Bulwork IT Recruitment Agency - reg No 709 10.04.2007, exp 10.04.2012 from MLSP).
28  Трудова борса / Търсене / CISCO ENGINEERS WITH DUTCH LANGUAGE -: Jan 23, 2009, 21:15
Bulwork™ First IT/ ITES Recruitment Agency in Bulgaria having a reputation for delivering a high standard of services both for Candidates and Clients is looking for a well known corporation, one of the top 5 world producers of networking equipment, which is going to start activity in Sofia:



CISCO ENGINEERS WITH DUTCH LANGUAGE



Requirements:

- Knowledge of networking technologies including wireless, routers, switches etc.
- Extensive knowledge of various network communication protocols: TCP/IP, DNS, DHCP, SNMP, SMTP, SIP
- Experience in LAN/WAN support, VoIP support and IP networking
- VERY GOOD COMMAND OF DUTCH language



Advantages:

- Cisco certification (CCNA/ CCDA/ CCNP/ MCSE)
- University degree in Computer Science or Engineering
- Knowledge of network implementation and design, VoIP support and VoIP network solutions
- Knowledge of networking infrastructure equipment and network utility tools, i.e. Sniffer



Main responsibilities:

- Provide and facilitate the delivery of responsive and reliable technical solutions and information to targeted customers
- Accept and resolve cases as appropriate for individual skill level
- Meet service delivery guidelines within the principles of the customer focused culture.


The company will offer you:


- Unique opportunity to work for one of the leading companies in the networking area!
- Very good process training (2 months), which include the different modules related to the newest technology in this area
- Excellent salary with additional benefits (public transport travel card, lunch+ gift vouchers, health insurance)
- Excellent working conditions in international environment!
- Opportunity for professional growth due to the fact that company just settled in Sofia!


If you want to build your skills and enhance your career through education, exposure, and experience please forward your CV in English directly to:


tatyana.andreeva@bulwork.com


(Bulwork IT Recruitment Agency - reg No 709 10.04.2007, exp 10.04.2012 from MLSP).
29  Трудова борса / Търсене / Technical support engineer to work in prague -: Aug 18, 2008, 18:34
Novell, Inc. (Nasdaq: NOVL) delivers the best engineered, most interoperable Linux platform and a portfolio of integrated IT management software that helps customers around the world reduce cost, complexity and risk. With our infrastructure software and ecosystem of partnerships, Novell harmoniously integrates mixed IT environments, allowing people and technology to work as one.
For more information, visit http://www.novell.com and http://www.novell.com/company/


Purpose/Job Summary:  
Provide technical support for Novell's customers using Novell products.

Location: Prague, Czech republic (generous relocation package offered)

Duties and Responsibilities:
Troubleshoot and resolve technical support issues.
Document solutions to known issues.
Advocate customer requests and offer innovative ideas to improve product quality.
Develop a working knowledge of applicable technical support debugging tools.
Build and enhance relationships of trust with the Novell Technical Services(NTS) Worldwide Support organization and other organizations within Novell upon whom NTS is dependent.

Minimum Qualifications:
Degree in Information Systems, Computer Science, Electrical Engineering, or similar technical field or equivalent experience required.

Required Skills:
Software troubleshooting skills
Customer service skills
Written and verbal communication skills in English and German or English and French or English and Spanish
Ability to analyze technical issues.
Ability to prioritize tasks and manage time efficiently
Ability and willingness to learn new technologies, expand knowledge and solidify expertise in the the Information Technologies field.

Preferred Qualifications:
Some experience with Novell products – eDirectory, GroupWise, NetWare, OES, ZENWorks
Experience with Linux – SuSE, RedHat, etc.
Background in administering and troubleshooting Linux
Technical certifications – LPI, CNE, CLP, CLE, NCE

Disclaimer: This job description is intended to describe the majority of duties, skills and abilities necessary to meet the requirements of this position.  This description is not intended to be an exhaustive list of all requirements and is subject to change at any time.

Disclaimer: This job description is for informational purposes, to describe the primary duties, skills and abilities necessary to meet the requirements of this position.  This description is not intended to be an exhaustive list of all requirements or essential functions; it is subject to change at any time.

Novell is an equal opportunity employer and an advocate for workforce diversity.

If interested, please send your CV to the following e-mails:

Ulrike.Friedrich@novell.com, Galina.Georgieva@bulwork.com

In case you have some additional questions you can also call: +49 (0)911 - 740 53 382 or local contact: 0888 670 892[/B]
30  Трудова борса / Търсене / Technical support engineer to work in prague -: Jul 17, 2008, 12:52
Novell, Inc. (Nasdaq: NOVL) delivers the best engineered, most interoperable Linux platform and a portfolio of integrated IT management software that helps customers around the world reduce cost, complexity and risk. With our infrastructure software and ecosystem of partnerships, Novell harmoniously integrates mixed IT environments, allowing people and technology to work as one.
For more information, visit http://www.novell.com and http://www.novell.com/company/


Purpose/Job Summary:  
Provide technical support for Novell's customers using Novell products.

Location: Prague, Czech republic (generous relocation package offered)

Duties and Responsibilities:
Troubleshoot and resolve technical support issues.
Document solutions to known issues.
Advocate customer requests and offer innovative ideas to improve product quality.
Develop a working knowledge of applicable technical support debugging tools.
Build and enhance relationships of trust with the Novell Technical Services(NTS) Worldwide Support organization and other organizations within Novell upon whom NTS is dependent.

Minimum Qualifications:
Degree in Information Systems, Computer Science, Electrical Engineering, or similar technical field or equivalent experience required.

Required Skills:
Software troubleshooting skills
Customer service skills
Written and verbal communication skills in English and German or English and French or English and Spanish
Ability to analyze technical issues.
Ability to prioritize tasks and manage time efficiently
Ability and willingness to learn new technologies, expand knowledge and solidify expertise in the the Information Technologies field.

Preferred Qualifications:
Some experience with Novell products – eDirectory, GroupWise, NetWare, OES, ZENWorks
Experience with Linux – SuSE, RedHat, etc.
Background in administering and troubleshooting Linux
Technical certifications – LPI, CNE, CLP, CLE, NCE

Disclaimer: This job description is intended to describe the majority of duties, skills and abilities necessary to meet the requirements of this position.  This description is not intended to be an exhaustive list of all requirements and is subject to change at any time.

Disclaimer: This job description is for informational purposes, to describe the primary duties, skills and abilities necessary to meet the requirements of this position.  This description is not intended to be an exhaustive list of all requirements or essential functions; it is subject to change at any time.

Novell is an equal opportunity employer and an advocate for workforce diversity.

If interested, please send your CV to the following e-mails:

Ulrike.Friedrich@novell.com, Galina.Georgieva@bulwork.com

In case you have some additional questions you can also call: +49 (0)911 - 740 53 382 or local contact: 0888 670 892[/B]







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