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[bary40]

On-Site Assistant

General Description of the Job:
On Site Assistance at customer's premises abroad.
Ability for working with external support groups.
Taking a major role in solving support related activities raised by the customer.
Interacting with customers at technical levels for case handling.
Interacting with 3rd party support systems as part of handling cases and other support activities.
Interact with release manager as part of support flow for internal developments.
Be involved in integration and sanity tests on integration Labs.
Support important customer deliveries and installations.
Interacting with customers at technical levels for system installations and implementations.
Responsible for tracking the cases and keeping them within the SLA.
Reporting to the site manager


Job Skills Requirements:
•A Degree in Computer Science/software engineering.
•Experience in Customer technical support or programming of complex telecom systems in applicative area (not from GUI area, not from CRM area).
•Preliminary knowledge with UNIX, Oracle/SQL, C programming - mandatory
•Knowledge of telecommunication industry and billing systems - mandatory
•Fast learning.
•Willing and able to relocate abroad for at least 6 months with an option for 1 year and more.
•Fluent English (Reading and Writing & speaking). French - advantage
•Willingness to work intensively, being part of a team performing on call duty during non-working hours.
•Service Oriented, proven work in field with customers.
•HANDS ON (not wanting to be manage only).
•A can do attitude, independent, can solve problems in a creative way.


On-Site Assistant

[bop_bop_mara]

Добре дошли във форума на Линукс за българи! За в бъдеще се надяваме да се постараете да прочетете описанието на секциите "Търсене" и "Предлагане" в трудовата борса и да използвате правилната. Също така много ще се радваме да спазвате правилото за писане на български език. Можете да погледнете и http://jitbg.com/ - проект на Линукс за българи специално за обяви за работа.

ПС. plamen_f, това беше специално за теб